Refund and Returns Policy

10 Ways To Make You Smile
Website: https://10waystomakeyousmile.com
Last updated: 1 November 2026

Our Commitment to You

At 10 Ways To Make You Smile, our goal is simple: to help people celebrate, appreciate and bring a smile to someone special.

We want every customer to enjoy their purchase. If something goes wrong, we’re here to help.

1. Digital Products

All products sold through our website are downloadable PDF files.

There are no physical products to ship or return. After successful payment, customers receive access to their purchased digital downloads.

2. Change-of-Mind Purchases

Because our products are digital downloads, we do not generally offer refunds for a change of mind once a product has been downloaded.

Please check the recipient’s name and product details carefully before purchasing.

This policy does not affect your rights under Australian Consumer Law.

3. Problems With Your Download

If you experience any of the following problems, please contact us:

  • Your download link does not work.
  • Your PDF file is damaged or cannot be opened.
  • You receive a different product from the one you purchased.
  • Your purchased product does not match its description.

We will investigate and help resolve the issue. Depending on the circumstances, this may involve providing a working download, supplying the correct product or arranging a refund or other remedy.

4. Purchasing the Wrong Name

We understand that mistakes happen!

If you accidentally purchase a printable for the wrong name, please email us with your order details.

Although we are not generally required to refund incorrect selections, we will consider requests for assistance on a case-by-case basis.

5. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy, including a repair, replacement or refund, depending on the nature of the problem.

Nothing in this policy limits or excludes your statutory consumer rights.

6. How to Request Assistance or a Refund

Please contact us at:

Email: terry.aust@gmail.com

Include your order number, the product purchased and a brief explanation of the problem.

We will review your request and respond as soon as reasonably possible.

7. Refund Payments

Where a refund is approved or required by law, it will generally be processed through the original payment method.

The time taken for the refund to appear may depend on your payment provider.

Celebrate ♥ Appreciate ♥ Make Someone Smile

10WaysToMakeYouSmile.com • TJ Fisher