Last Updated: October 8, 2026
At 10 Ways To Make You Smile, we are committed to providing exceptional customer service and support. If you have any questions, concerns, or require assistance with your account or purchase, our dedicated support team is here to help.
How to Reach Us
The fastest and most secure way to reach our support team is via email. Please ensure you email us from the address associated with your account or purchase so we can locate your records quickly.
Customer Support Email
Phone Number: 0468 420 470
Support Hours & Response Times
Our standard operating hours are Monday through Friday, 9:00 AM to 5:00 PM (EST).
Standard Inquiries: We strive to respond to all standard inquiries within 24 to 48 business hours.
Billing & Refunds: Requests regarding billing, chargebacks, or refunds are escalated to our financial team and will be addressed as a priority within our standard response window.
Information to Include
To help us resolve your inquiry as quickly as possible, please include the following information in your initial email:
Your full legal name.
The email address used during checkout (if different from the one you are emailing from).
Your Order ID or Receipt Number.
A detailed description of your issue or question.
Please Note: For your security, never include full credit card numbers or sensitive passwords in your email correspondence. Our team will never ask you for your password.
Mailing Address
81 Willow Rise Drive, Waterford, Qld, Australia